IT Support Specialist

Responsibilities:
Responsibilities of the IT Support Specialist include, but are not limited to the following:
 Providing end to end user support for problem resolution related to:

• installing software or hardware and updates
   maintaining and repairing equipment
   conducting preventative maintenance and updates
   troubleshooting and resolve different computer issues
  determining and installing appropriate security measures

o configuring user computers, networks, and other equipment

 Conducting new user orientation and assist with training
 Providing technical support on-site or remotely as needed
 Assisting with conference room preparations for client’s events
 Coordinating with support vendors to report/resolve problems
 Assisting with implementing IT policies and procedures
 Writing and updating technical documentation
 Maintaining user equipment inventory
 Helping with administrative tasks such as procurement, shipping, etc.
 Other tasks as assigned

Skills:
 Excellent interpersonal, oral, written, editing, and communication skills
 Excellent customer service skills
 Ability to work in a fast-paced environment
 Ability to work independently and as a team player
 Ability to conduct incident analysis and troubleshooting
 Ability to work on multiple projects/priorities in a deadline-driven environment
 Strong attention to detail and multi-tasking skills
 Proficiency in Microsoft Windows OS and Office suite
 Proficiency in providing desktop support and applications troubleshooting
 Good knowledge of file server sharing and security
 Familiarity with Microsoft Windows Server is a plus
 Ability to remain calm under pressure and adapt quickly to changes

Qualifications:
 Required:
 Bachelor’s or Technical Degree in Computer Science or Telecommunications
 Must have flexibility regarding working hours, when needed
 Minimum of one-year professional experience in a similar position
 Fluency in English language
 Must be eligible to work in the U.S.

Preferred:
 Microsoft Certifications: MCSA, A+, Network+